Returns Policy

We accept returns and exchanges on items that meet all of the following conditions:

• The item is unopened and unused, with all original packaging intact.
• The request is initiated within the return / exchange timeframe set out below.
• For exchanges, the first order is inspected and confirmed to be in good condition before the replacement is dispatched.

Items that have been opened, used or that fall outside the timeframe cannot be returned or exchanged.

Damaged parcels must be reported on the same day of delivery, accompanied by photographs or a video of both the damaged item and the outer box.

These visuals are essential for an investigation to be opened with our courier partner. Reports received later than the day of delivery cannot be taken into liability for damage. We recommend inspecting every parcel as soon as it arrives at your door.

Return and exchange requests must be submitted within the eligibility window outlined above. Additional shipping charges apply to all returns and exchanges, and are payable by the customer.

For exchanges, the replacement order is dispatched only after the original item has been inspected and confirmed to be in good condition and not opened.

Once we receive the returned item, processing takes the following number of working days:

• Domestic (UAE) returns or exchanges: 5 to 7 working days.
• International returns or exchanges: 15 to 21 working days.

Timeframes may extend depending on the destination country and any situation beyond our control.

A full refund is initiated if the order is cancelled before processing has begun. If cancellation is requested after processing, the refund will be initiated after deducting delivery charges already incurred.

If a customer provides incorrect contact information and the courier is unable to reach them after three (3) delivery attempts, the order is automatically cancelled. The refund is then issued after deducting delivery charges and any other costs accrued during the delivery process, including customs duties and taxes.

Approved refunds are processed back to the original payment method within 7 to 14 business days from the date the return is approved or the cancellation is confirmed.

The customer is solely liable for all costs and expenses related to the shipment, which include but are not limited to:

• Octroi, customs duties or any other taxes, levies, or imposts relating to the shipment.
• Any costs or expenses incurred in returning the shipment to the shipper, including warehousing, storing or disposing of items in any way whatsoever.

Customers are advised to check with their local customs or government office before purchasing controlled goods (dangerous goods, supplements or related items). If an order is rejected by destination customs for any reason, the order is cancelled and payment refunded after deducting delivery charges.